|Shipping and Return Policies / FAQ|
Automated Shipping Calculators
To be fair to every one of our customers we have decided not to have an automated shipping cost calculator on this website. Automated Shipping calculators work on averages, but not exact shipping cost. Different package weights, sizes and shipping distances make it difficult for the shipping calculator to be exact. We will calculate and add the exact shipping cost to your order with no hidden markup so you can be assured that you are being charged correctly for shipping.
If you have a dispute with shipping charges we will provide you with package size and weight and you can call UPS or the freight carrier directly to confirm you are not being overcharged. Please call us if you have any problems: 1-440-992-2331. Thanks.
Order Terms And Conditions:
• Payment Terms
All orders must be prepaid in US Dollars by wire transfer or Money Order, Postal Order, Cashiers Cheque. Payments by MasterCard, Visa, American Express, or Discover can be made securely online from our website or phoned in to a customer service representative. Sorry, no C.O.D.s. Personal Checks must clear bank prior to delivery. No foreign checks accepted unless in US Dollars.
• Shipping/Handling Policy:
We ship primarily via UPS ground for domestic orders but can also ship UPS Air, Parcel Post, FedEx, Courier, Airfreight, or any other means per the buyer's instructions. All items, whether being drop shipped from the manufacturer or shipping from our warehouse, will be insured for the total purchase value in case the item becomes lost or damaged in transit. There are no minimum quantity requirements and we shall quote S&H on bulk orders if so requested. S&H and Insurance charges are for the buyer's account. We can only ship certain products worldwide to individuals or organizations providing there is no embargo in force; please contact us via e-mail before you place an order for export so we can verify that we will export the items in question.
FOREIGN EXPORTS: Armorco is not responsible for lost or stolen merchandise shipped to the address listed on your order. We address the package to be shipped as it was sent to us via email or via our website order form or verbally given over the telephone. Foreign buyers assume responsibility for any lost shipments. We do NOT issue refunds if the package is lost and not returned to our location. If the package is returned to our location in the original packaging in re-sellable condition we will issue a refund less the original shipping cost or reship to the same address or another address for an additional shipping fee. Buyer is responsible for any import permits, customs duties, import restrictions, and tariffs associated with their order.
United Parcel Service and FedEx Post are all available for your convenience.
We do not purchase Shipping Insurance which is available at the customer’s request. So please let us know if you would like your item insured at additional expense.
|• Delivery Times|
All in stock items are shipped within 2 weeks after receipt of payment. In the event an item is out of stock or if the item is being custom made, it may take up to four weeks before the item can ship and you will be notified with an estimated ship date. Domestic shipments are generally delivered in 7 business days after receipt of payment. Please feel free to call or e-mail to check the availability of any item prior to placing your order. All other orders ie special custom orders or orders for imported items may take 4 weeks to 6 weeks. Any goods subject to export licensing by the State Department can only be shipped when the necessary license is approved.
|• Export Regulations and Delivery Time|
Shipping Level III and IV RIFLE Plates outside the US requires a U.S. State Department export permit which can take 2 weeks to 2 months, generally a month or less. Please plan your purchases accordingly. Level II-A, Level II and Level III-A Body Armor could require a Department of Commerce export license but are generally license exempt to most countries.
To check on Body Armor regulations in your country, and estimate import duties and taxes into your country, please consult your government. Some products may be prohibited for import into your country. Some products may be prohibited for export unless for the US Gov't, so please check before ordering.
Refunds and Exchanges: There are no refunds on body armor. There is an exchange policy provided vests are not worn and returned within 3 days of receipt. Buyers must call first and advise they need to get another size, and obtain verbal authorization to return the vest(s).
Under no circumstances will any returns be allowed on custom made and special order items. Kevlar and Ballistic Fabrics, any and all Ballistic Panels once cut or made ready to ship can not be returned or refunds granted since these are special custom cut or special made products. No merchandise will be accepted for return without first obtaining authorization from ArmorCo Advanced Armoring Products. Your request to return the goods must be received within 72 hours of your receiving them and must be shipped back at buyers expense within 72 hours of receiving written approval from ArmorCo.
All merchandise accepted for return must be accompanied by the original sales invoice. We issue the purchaser a credit note when we have received the goods back in ORIGINAL NEW CONDITION and without modification. The credit note entitles the purchaser to obtain other goods from us in exchange. Under no circumstances are we obliged to refund money for items damaged by customer misuse or mishandling. Items will be accepted unconditionally if there is a manufacturer defect or if the wrong item was shipped inadvertently. Items damaged during shipping are not the responsibility of ArmorCo Online but that of the shipping carrier and refunds issued will come from the insurance purchased on each item which is included in the shipping charges. Refund requests for damaged items should be taken up with the shipping company that damaged the item; we will be happy to assist in that process. Vests and stock sized wearable items that are not custom made can be returned at the customer's expense if they do not properly fit, and a replacement item will be issued only after the original purchased item is inspected and deemed resellable.
Shipping charges are not refundable and shipping and the cost of shipping & handling charges on returns must be borne by the buyer. Shipping charges are only refundable if ArmorCo Online has inadvertently shipped an item that does not match the specifications and sizing originally ordered or if an item has a manufacturing defect. Any orders we agree to restock will incur a minimum 15% restocking fee on the original cost price. Please do not ship returns to the Return Address listed because some items may have been drop shipped directly from the manufacturer. A return address will be given when the request for return has been approved to be restocked by ArmorCo and/ior it's vendors. It is the responsibility of the BUYER, to ascertain and obey all applicable local, state or federal laws in regard to possession and use of any item from this on-line store. If in any doubt consult your attorney regarding local, state or federal laws before ordering
For Returns, please send request for return info in writing to:
P.O. Box 1277
Ashtabula, OH 44005-1277
BY PLACING an ORDER, the BUYER REPRESENTS THAT HE/SHE is of legal age and that the products will be used only in a lawful manner. By placing an order, the Buyer signifies agreement to these Terms of Sale. International orders will be charged shipping and handling when shipped at the actual cost unless your own courier account is used.
NOTE: Specifications, colors, legal restrictions, prices and availability are subject to change at any time without notice.
|LEGAL STATUS of PRODUCTS - When applicable, equipment sold may be subject to Public Law 90-351, Title 111, 18 U.S.D., Section 2511, and any local, state or federal ordinances. It is the responsibility of the BUYER, to ascertain and obey all applicable local, state or federal laws in regard to possession and use of any item from this on-line store. If in any doubt consult your attorney regarding local, state or federal laws before ordering. The RBR Tactical Vests may be purchased by Law Enforcement and Military Agencies ONLY. BY PLACING an ORDER, the BUYER REPRESENTS THAT HE/SHE is of legal age and that the products will be used only in a lawful manner. |